A lot of people probably don’t know this.  I am so annoyed by the automated answering service where they make you press so many buttons before you can speak to a Customer Service Representative.  “If you want the transaction in English, press 1!”    That is just so annoying.  I don’t have time to go through the whole “Press this and Press that” instructions!   I just want to speak to a live person!!

Guess what?!  I’ve discovered a trick that gets you to a live person faster.  These automated answering service are pre-programmed to get you to a CSR.  For example, if you’re calling Comcast - it will ask you for the last four digits of your Social Security Number, then it will even try to determine your problem.  Sometimes, it even acts like a a real person saying, “Alright, what are you having a problem with?  Say something like, internet connection…”   WHO CARES!  Get me to a live person!

So, what I did was this.  As soon as I’m done providing my personal information for identification, I will usually say, “CUSTOMER SERVICE.”  It will try to ask you more questions but if you say “CUSTOMER SERVICE.” again, it will direct you to a live person.  Yes, that easy!

If you’re calling a company and you receive one of these automated answering service, just remember to mention CUSTOMER SERVICE twice and you will get to a CSR.

Great tip huh?!

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